Anonymous
map-marker North Hollywood, California

Worst company EVER!!!

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WORST COMPANY EVER!!! I placed an order back in July of LAST YEAR 2015 and NEVER got a thing…. I’am still waiting for my refund after months of being promised that I will get a refund. The excuse I get is that it can not be refunded to my credit card and I have to wait for a CHECK… All I’m getting is the BS run around. This company is a complete mess and if you look online a ton of people don’t get their orders and the company is having issues fulfilling orders. The phone number they had is also no good. How can you do business without a phone.
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Loss:
$82
Cons:
  • Items never sent
  • There customer service
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Hammond, Indiana

Never Received a Refund

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I placed a order back in February. I been waiting and waiting for my item i finally emailed them and they said they will ship it our in 2 weeks. I said fine ill wait. Been 3 weeks and still nothing. They website no long work either. This company is a rip off and i see nothing but bad reviews for them. I should have done my research before i made my purchase. Not even sure i could get a refund from my bank because its been so long. At this point i have counted it as a loss and hope the owner get what she have coming. She ripped off so many people. ITS SAD!
View full review
Loss:
$40
Reason of review:
Never recieved item or refund

Preferred solution: Full refund

1 comment
Guest

Same happen to me they are highly organized scammers!

Anonymous
map-marker San Antonio, Texas

House Of Labels - Clothing Review from San Antonio, Texas

House Of Labels - Clothing Review from San Antonio, Texas
House Of Labels - Clothing Review from San Antonio, Texas - Image 2
Well I'm not a obsessive online shopper, but usually when I bought something using the media I never experienced "losing the money" or the feeling of "ghost company" even thou I called 2 and spoke with someone. But it already passed 2 months and I think SOME OWNER kept my money. I expended 85usd in one item. Sounds crasy but I guess it was my luxury, but I really trusted in the company. If I don't receive soon, I'll place a formal complain with any institution or consumers department that USA must have. But definately I can imagine a big pocket keeping all these sales money and not giving the product. Is not correct (purchase recorded 01-05 and today is 03/14/2016) I think I also just learned to check reviews. This is not normal
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Reason of review:
Order processing issue
Anonymous
map-marker Los Angeles, California

TOTAL SCAM

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I purchased $386 worth of clothing from them Dec 7, 2015 and they NEVER sent it. I emailed customer support several times and they only responded every third or fourth email saying they would send the clothes. By April, I never saw any clothes so I asked for a full refund and they said they would refund me. THEY NEVER DID. THIS BUSINESS STRAIGHT UP STOLE MONEY FROM ME. This is a complete SCAM! Do NOT order from them! I have gone back and forth with them and they have never followed through on their acts. I don't understand how they are still in business, they absolutely need to be shut down.
View full review
Loss:
$386
Cons:
  • Customer service
  • No refund
  • Being scammed
Reason of review:
Poor customer service

Preferred solution: Full refund

Chipper Nkh

Never order from here

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I ordered two dresses from house of labels, waited a month and still never received them so I sent them an email explaining what happened and they just sent me a copy and paste of their shipping policy. I replied with the fact that if you add up all the highest shipping and processing times it still barely amount to half of the time I had waited. They replied saying my order would "probably ship some time this week" so I waited. Another month passed so I emailed them again and they responded saying that one of the dresses I ordered is now out of stock and they only have the other one in a different color, not of my choice. I told them that I would like a refund because those items weren't out of stock when I ordered them 2 months ago and they refused to refund me and stopped answering the harder I pushed
View full review
Loss:
$153
Reason of review:
almost all of the above

Preferred solution: Full refund

Jacqulin Obj
map-marker Wilmington, Delaware

Review in Online Shopping category from Wilmington, Delaware

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House Of Labels - Review in Online Shopping category from Wilmington, Delaware
House Of Labels - Review in Online Shopping category from Wilmington, Delaware - Image 2
House Of Labels - Review in Online Shopping category from Wilmington, Delaware - Image 3
House Of Labels - Review in Online Shopping category from Wilmington, Delaware - Image 4
House of Labels by LOL that is owned by Reality star Brittish Williams from BBWLA. She has an online boutique she gets most of her customers from IG. When you place an order on her website she takes your money but never sends your items! This site is an online scam! There are pages of people complaining about no receiving their goods they purchased months to years later. If you comment on their page they delete your comment and then block you. This company is ripping women off left and right and she needs to be stopped
View full review
Reason of review:
Bad quality
3 comments
Guest

House of labels is one of the worst companies I have ever purchased from. I ordered one pair of shoes in November and shipping was promised within 14 business days.

I thought this was a little outrageous off the bat, but realizing this was a brand based solely off instagram I cut them a little slack. One month went by before I emailed them. I got a reply stating that what I ordered was a "presale". NOWHERE was this listed when I checked these items out, I even went back and went through the process of ordering the shoes again to make sure I wasnt crazy, but I took the emails word for it and waited.

3 more weeks went by, I figured this was a sufficient amount of time before I asked about my shoes again. They stated they had shipments going out that day and my shoes should arrive within a couple days. Again another two weeks went by when I received an email stating that they were trying to ship my shoes but that they couldn't confirm my address. I was so frustrated at this point (again this was a little over two months later) that I didn't respond.

Two days later I got an email confirmation saying my shoes were shipped (not sure what changed their ability to locate my address all of a sudden). I waited an entire month AGAIN before emailing asking what was going on with my order (the tracking said it shipped out but after that Im not sure what happened) and got no response. A week later i resent the same email asking "since my shoes have still not arrived if it would just be easier to cancel the order" and got a reply back just stating "sure no problem". WHAT?

I should have done this FOUR MONTHS AGO. WORST COMPANY EVER, A TOTAL SCAM

Guest

You can contact Bill Smith at the Better Business Bureau he has been investigating this company now for well over a year. i have already left him a message. If you google House of Labels BBB his name comes up at the bottom of the page.

Guest

I have had the exact same experience. It should be reported to the BBB.

If you look online this woman is a COMPLETE FRAUD. I hope to see criminal charges filed against her for literally taking peoples money.

As a public figure she should be ompletely embarrasses...can she really not afford this company that she is literally scamming people for money. SICK SICK WOMAN!

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Anonymous
map-marker Sunny Isles Beach, Florida

House Of Labels Online Order Review from Sunny Isles Beach, Florida

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I place an order 4 months ago got the wrong size on the first item and still didn't get the second item. Been e mailings and calling them all this time after 3 months that they refuse to return my money and say the policy is that they can ship and have delays when and as much as they want. They agree to return the money since than I had no return and they stop answering my e mail. The steal my money!!!
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Los Angeles, California

Worst online shopping company on the internet.

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I ordered 2 items mid December of 2015. One of the items came mid Feb- over 2 months later. The item was made from extremely poor quality and it looked nothing like the photo. Size ran about a whole size bigger than it should. I emailed requesting an exchange and someone in their customer service department emailed back within a day. I also emailed regarding my 2nd item that did not ship yet and no one got back to me. I shipped in my return via overnight shipping. It has now been over a month 1/2 and I still didn't receive an email regarding my other item or my returned item. Worst *** online company. Doesn't deserve to be on the web.
View full review
Loss:
$200
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker New York, New York

House Of Labels Online Order Review from New York, New York

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Never received my items. One month from the date of my order, the items hadn't even been shipped. One poorly written, curt response to my many emails, stated that the items would be sent within 7 days. That was a lie as well and no more of my emails were responded to even after threatening to cancel the credit card charge. I ended up doing just that- disputed the charge with my credit card and got a complete refund. I should have done my research prior to ordering from this unorganized, poorly run mess of a company!
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Margate, Florida

The worst

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I ordered my item from October, we are now in February and I have yet to receive any item. I finally gave up and requested a refund on my purchase. That request is now also taking time to be gratified. Every time I call it’s the same answer stating I should expect something in my account by this week. This to be honest was my mistake for not checking the reviews before purchasing. I NEVER EVER take the time out to write a review but I couldn’t ignore this. So learn from my experience, don’t waste your time and money.
View full review
Loss:
$90
Cons:
  • There customer service
Reason of review:
poor customer service, problem with delivery, refund issue

Preferred solution: Full refund

Anonymous
map-marker Washington, District Of Columbia

HOUSE OF LABELS IS THE WORST COMPANY EVER

House of labels is one of the worst companies I have ever purchased from. I ordered one pair of shoes in November and shipping was promised within 14 business days. I thought this was a little outrageous off the bat, but realizing this was a brand based solely off instagram I cut them a little slack. One month went by before I emailed them. I got a reply stating that what I ordered was a "presale". NOWHERE was this listed when I checked these items out, I even went back and went through the process of ordering the shoes again to make sure I wasnt crazy, but I took the emails word for it and waited. 3 more weeks went by, I figured this was a sufficient amount of time before I asked about my shoes again. They stated they had shipments going out that day and my shoes should arrive within a couple days. Again another two weeks went by when I received an email stating that they were trying to ship my shoes but that they couldn't confirm my address. I was so frustrated at this point (again this was a little over two months later) that I didn't respond. Two days later I got an email confirmation saying my shoes were shipped (not sure what changed their ability to locate my address all of a sudden). I waited an entire month AGAIN before emailing asking what was going on with my order (the tracking said it shipped out but after that Im not sure what happened) and got no response. A week later i resent the same email asking "since my shoes have still not arrived if it would just be easier to cancel the order" and got a reply back just stating "sure no problem". WHAT? I should have done this FOUR MONTHS AGO. WORST COMPANY EVER, A TOTAL SCAM
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Christiansburg, Virginia

House Of Labels Online Order Review from Christiansburg, Virginia

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I also had a poor experience..never received what I ordered nor have I received a refund.
View full review
Reason of review:
Problem with delivery
1 comment
Guest

I placed an order with House of Labels. Tomorrow makes 2 months since I placed the order for the swimsuit.

Not only did I not receive my item but I never was contacted regarding the swim suit being out of stock. I called 3 times in 2 weeks and was told a manager would contact me to ask me if id prefer the small over the large. How much sense does that make? and no I cant squeeze my big *** in a small.

I asked for a refund today. lets see how long will it take for me to receive my refund.

Their CSR needs CSR training. she sounds like the customers are keeping her from doing her job.

Anonymous
map-marker New York, New York

House Of Labels Online Order Review from New York, New York

I placed a 120 dollar order over 6 weeks ago. I have yet to receive this order and after reading similar complaints, I'm not sure I ever will. I wish I had read about this business before I placed this order. I have called their customer service line countless times and most of the time they don't even answer the phone. One time someone answered and really could not give me a straight answer on when I could expect my order. She said there were delays, and then said that it would go out Friday. Well that Friday came and went 2 weeks ago and I still haven't heard anything from them. They have no urgency in dealing with their customers. What kind of business is this?
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Boynton Beach, Florida

Terrible customer service, no cancellations and refunds for orders not received

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According to their website FAQs section, it takes 7 business days to receive your order. However according to a rude rep on the phone, she said it takes weeks - months due to a "delay" if you ordered from Nov - Jan. What a terrible excuse. They are also rude and unhelpful. When I called, she didn't even want to pull up my account. Just wanted to get me off the phone by saying it takes 15-18 days to process the order. I asked for a refund since my order wasn't processed. She said no cancellations. LIKE WHAT?! You took my money but didn't even process the order yet... DO NOT ORDER FROM THEM! Numerous complaints online, i should've done my research first.
View full review
Loss:
$53
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Wiley Afj
map-marker Breinigsville, Pennsylvania

House Of Labels - Clothing Review from Breinigsville, Pennsylvania

Please do not waste your time and money purchasing anything from this site. First off, their shipping takes more than a month. I've purchased a few items and it looks nothing like the photos. I called them, and the girl who handles the calls has a really nasty attitude. She will make you feel wrong. I was excited to see the clothes on the site, when I received them, it was totally different than what I purchased. You are better off sewing it yourself. Worse materials
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Reason of review:
Bad quality
1 comment
Guest

The girls name is Dominique (so she says) and I had the pleasure of speaking with her this morning. SHE IS NUTS!

I cant believe that anyone in there right mind would hire such a tasteless rude ***.

I asked who the owner was and she said Brittish Williams - You know who she is...she is on TV. WOW no i do not know who she is a being on TV myself I dont give a ***.